We accept returns for exchange or refund within 30 calendar days after delivery of the product. Item must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is without showing signs of wear or damage in any way within 30 calendar days of the delivery date (after 30 days no returns are allowed). Returns or exchange will not be available for  special orders or a custom orders, unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact our 24 house customer service at WiltedCauldron@gmail.com. Items that are defective and shipped from us or items that you did not order but received, and charged from us will qualify for store credit or a full refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. Customer service must contact us within 7 days if you intend to return any item back to our store. Items returned to us after 30 days and without contacting us can not then be refunded. Customer is held responsible for all shipping costs if seller is not at fault.